How to Configure the AUSLOCK Wi-Fi Gateway (Remote Access Setup)
Want to unlock your AUSLOCK smart lock remotely, manage access codes from anywhere, or connect to PMS/integrations? You’ll need the AUSLOCK Wi-Fi Gateway connected to your lock in the AUSLOCK App (TTLock ecosystem). This guide walks you through the full setup.
What you’ll need (Prerequisites)
- AUSLOCK smart lock already added and working in the AUSLOCK App (admin account).
- AUSLOCK Wi-Fi Gateway and a USB power source (don’t plug it in yet).
- 2.4GHz Wi-Fi network name + password (most routers have both 2.4GHz and 5GHz — you must use 2.4GHz).
- Strong Wi-Fi signal where the gateway will live.
- Place the gateway roughly 3–7 metres from the lock (closer is better, fewer walls/obstructions).
Pro tip: If your Wi-Fi name is shared for both bands, temporarily create a dedicated 2.4GHz SSID on your router while pairing, then keep it for reliability.
Step 1 — Put the Gateway into pairing mode
- Open the AUSLOCK App.
- Plug the Wi-Fi Gateway into power.
- Confirm the gateway’s indicator light is flashing (pairing mode).
Important: The gateway is typically in pairing mode for about 60 seconds after power-on — do the next steps within that window.
Step 2 — Add the Gateway inside the AUSLOCK App
- In the AUSLOCK App, tap + (Add).
- Select Gateway and choose G2 (Wi-Fi) (or the Wi-Fi gateway option shown).
- Tap Next.
- When the app finds the gateway, tap the + next to the correct device.
- Select your 2.4GHz Wi-Fi network and enter the password.
- Wait for confirmation — pairing is complete.
Step 3 — Confirm your lock is linked to the Gateway
- In the AUSLOCK App, open your lock.
- Go to Settings and look for Gateway (or connected gateways list).
- Confirm the gateway appears as connected.
Step 4 — Enable Remote Unlock (Required for remote control)
To unlock from anywhere (and to make many integrations work), turn on Remote Unlock:
- Open the AUSLOCK App and select the lock.
- Go to Settings → Remote Unlock.
- Tap Turn On.
Why this matters: Remote Unlock uses the Wi-Fi Gateway to securely relay commands when you’re not near the lock.
Step 5 — Test remote locking/unlocking
- Turn Bluetooth off on your phone (to force remote path) OR step away from the lock.
- Use the app to Lock and Unlock.
- Allow a few seconds for the command and status update to complete.
Troubleshooting
- Gateway not found in app: unplug/replug and retry immediately (pairing window is short). Move closer to router.
- Wrong Wi-Fi band: must be 2.4GHz (5GHz won’t pair).
- Slow or unstable remote control: move gateway closer to the lock and reduce walls/obstructions between them.
- Gateway reboot delay: after restarting, it can take a couple minutes to return to normal operation.
- Remote Unlock toggle missing/greyed out: confirm the lock is connected to the gateway first, then refresh the lock screen.
Next steps
Need help? Use our support form and include: lock model + gateway model + your Wi-Fi setup (2.4GHz name) + what step you’re stuck on.