AUSLOCK + Hostaway: Connecting the TTLock Provider
Hostaway can connect to the TTLock ecosystem to automate guest access workflows (codes, scheduling, and check-in automation). This guide shows the clean setup path and the most common fixes if syncing fails.
Hostaway marketplace listing: TTLock on Hostaway Marketplace
What you’ll achieve
- Centralised access control across multiple properties
- Automated guest codes (depending on your workflow/config)
- Less manual check-in coordination
Before you start (checklist)
- AUSLOCK App: Lock is added as Admin and works locally (Bluetooth).
- Time & timezone: Confirm lock time/timezone are correct (prevents schedule issues).
- Remote access: For consistent off-site syncing, set up a Wi-Fi Gateway/Hub (recommended).
Gateway / Remote Access (recommended for automation)
Most PMS/channel workflows require reliable remote connectivity. Without a gateway, locks may only sync reliably when you are near them (Bluetooth range).
- Wi-Fi: Ensure you have 2.4GHz Wi-Fi available.
- Placement: Plug the gateway in close to the lock (same room is best).
- Add gateway: AUSLOCK App → Gateway → + → select gateway type → power it on.
- Pair: Tap Add → choose your 2.4GHz SSID → enter password → name the gateway.
- Bind lock: Link/bind the lock to the gateway inside gateway/lock settings.
- Enable Remote Unlock: Lock → Settings → Remote Unlock → turn ON.
- Test: Turn Bluetooth OFF (or step away), use mobile data, then test remote unlock in the AUSLOCK App.
Hostaway setup (high-level steps)
- In Hostaway, open Marketplace and select TTLock.
- Connect/authorize the provider connection.
- Map each lock/device to the correct property/unit.
- Run a test reservation to confirm the workflow triggers and access is created correctly.
Troubleshooting (fast fixes)
- Devices not syncing: confirm you authorised the correct account and the lock is owned by that admin account.
- Remote actions failing: gateway may be offline, too far from lock, or lock not bound to gateway.
- Wrong timing: check lock time + timezone first.
Need help? Use our compatibility check and include: lock model + gateway model + Hostaway account region + the exact issue (sync / codes / scheduling).