Support • Warranty • Returns
Our Guarantee
Auslock products are backed by responsive support and clear warranty pathways. If something isn’t right, we’ll help you troubleshoot, organise the correct steps, and resolve the issue as quickly as possible—whether you’re a homeowner, trade customer, or managing a project rollout.
What you can expect from Auslock
- Fast help when you need it: we’ll guide you through checks, setup and troubleshooting.
- Clear warranty process: straightforward steps and transparent outcomes.
- Parts and replacement pathways: where applicable, we’ll organise the most efficient solution.
- Project support: help for multi-door installs, trade orders and staged rollouts.
Before lodging a warranty request
The quickest resolutions usually come from a few simple checks. If you’re unsure, start with our manuals and guides.
FAQs
How do I get the quickest resolution?
Provide your model name, purchase details, a clear description of the issue, and photos/videos of the lock and door setup. Start with Manuals & Help for common fixes.
Do you support trade and commercial projects?
Yes. We can assist with multi-door installs, staged deliveries, and support pathways for project rollouts.
Where can I check door compatibility?
Use our Door Compatibility Guide to confirm fit before ordering or requesting support.