How to Use the AUSLOCK Emergency Mechanical Key (All Models)
Every AUSLOCK smart lock includes a mechanical backup key (emergency key) so you can unlock the door if the battery is flat, electronics fail, or you need immediate access. This guide explains where the key access is located and how to use it safely.
When should I use the emergency key?
- The lock battery is flat and the keypad/fingerprint isn’t responding.
- The lock is not accepting codes and you need access urgently.
- The door must be opened during an app/Bluetooth issue.
Where is the key cylinder / key access?
Depending on your AUSLOCK model, the key cylinder may be:
- Visible on the outside (standard keyhole)
- Hidden under a cover cap near the bottom of the front handle/plate
- Hidden behind a sliding cover on the front escutcheon
If your lock has a hidden keyhole, look for a small seam/slot or a protective cap designed to keep dust and water out.
Step-by-step: Unlock using the emergency key
- Locate the key cylinder on the outside of the lock.
- If there is a cap/cover, gently remove or slide it open (model dependent).
- Insert the mechanical key fully into the cylinder.
- Turn the key to unlock (direction depends on your door handing).
- Open the door and keep the key somewhere safe while you restore normal operation.
After you’re in: restore normal operation
- Replace the batteries (recommended: quality alkaline batteries unless your manual states otherwise).
- Test keypad/fingerprint after battery replacement.
- If the lock is still unresponsive, contact support with your model and a short video of the issue.
Common questions
Do I need the app to use the emergency key?
No — the mechanical key works independently of the app, Bluetooth, Wi-Fi, or gateway.
My key won’t turn — what should I check?
- Make sure the key is fully inserted.
- Apply gentle pressure to the door (pull/push slightly) to remove latch tension.
- Try the opposite turning direction (depending on door handing).
- If it still won’t turn, stop forcing it and contact support (forcing can damage cylinders).
Can I order replacement keys?
Yes — we can assist with replacements depending on your model and key type. Contact support with your order details and lock model.
Related guides
Want us to point out the exact key access location for your model? Send us a photo of the outside handle/faceplate.