Enable Remote Unlock on AUSLOCK (Wi-Fi Gateway Required)
To control your AUSLOCK remotely (remote lock/unlock, scheduling access from anywhere, and most integrations), you must enable Remote Unlock inside the AUSLOCK-supported app (TTLock ecosystem).
Prerequisites
- Wi-Fi Gateway installed: Your AUSLOCK Wi-Fi Gateway must be paired in the app and connected to 2.4GHz Wi-Fi.
- Gateway configured: The gateway should appear online/connected in the app.
- Lock added as Admin: Use the Admin/owner account for full settings access.
Why Remote Unlock matters: Even with a gateway, remote control may not work until Remote Unlock is turned on for that lock.
How to enable Remote Unlock
- Open the app.
- Select the lock you want to configure (if you manage multiple locks).
- Tap Settings.
- Tap Remote Unlock.
- Tap Turn On.
How to confirm it’s working
- Return to the lock dashboard screen.
- Look for a Wi-Fi padlock (or remote control indicator).
- Turn off Bluetooth (or step away from the door) and test a remote unlock using mobile data.
If Remote Unlock is missing or won’t enable (quick fixes)
- Gateway offline: confirm the gateway is powered and connected to 2.4GHz Wi-Fi.
- Wrong Wi-Fi band: gateways typically require 2.4GHz (not 5GHz).
- Too far from lock: place the gateway closer to the lock (fewer walls/metal between them).
- Permissions: only the Admin/owner account can access certain settings.
- Refresh: close and reopen the app, then re-check the Remote Unlock toggle.
Related guides
- AUSLOCK Wi-Fi Gateway Setup
- Remote Lock/Unlock (How-To)
- Passcodes (PIN codes): create and manage access
- AUSLOCK Integrations Directory
Still stuck? Send support your lock model + gateway model + a screenshot of your lock dashboard screen.