AUSLOCK + Guesty Locks Manager: Import TTLocks + Remote Unlock Fix
If your AUSLOCK/TTLock-powered locks are not appearing in Guesty Locks Manager, the most common cause is that Remote Unlock is not enabled or the lock is not set up for remote connectivity. This guide walks you through the exact fixes.
Guesty provider connection guide:
Connecting your locks provider
Guesty troubleshooting note (TTLock not appearing):
Why TTLock may not appear
What Guesty needs to see your locks
- Lock is added as Admin in the AUSLOCK App
- Remote Unlock is enabled
- For off-site syncing: lock is connected to a Wi-Fi Gateway/Hub and bound correctly
- You are connecting the correct provider option in Guesty (TTLock ecosystem)
Step 1 — Confirm the lock works in AUSLOCK App
- Stand near the lock and confirm Bluetooth control works (lock/unlock).
- Confirm the lock owner/admin account is the account you will use for integrations.
Step 2 — Enable Remote Unlock (critical)
- AUSLOCK App → open the lock
- Go to Settings
- Find Remote Unlock → switch it ON
Step 3 — Set up a Wi-Fi Gateway/Hub (recommended for reliable import + automation)
Guesty workflows typically rely on remote connectivity for scheduled access and consistent syncing.
- Wi-Fi: Ensure you have 2.4GHz Wi-Fi available.
- Placement: Plug the gateway in close to the lock (same room is best).
- Add gateway: AUSLOCK App → Gateway → + → select gateway type → power it on.
- Pair: Tap Add → choose your 2.4GHz SSID → enter password → name the gateway.
- Bind lock: Link/bind the lock to the gateway inside gateway/lock settings.
- Test: Turn Bluetooth OFF (or step away), use mobile data, then test remote unlock in the AUSLOCK App.
Step 4 — Connect provider in Guesty Locks Manager
- In Guesty, open Locks Manager.
- Select your locks provider (TTLock ecosystem option).
- Authorize the connection and allow required permissions.
- Run Import / Sync and wait a few minutes.
If locks still don’t appear (fast checks)
- Remote Unlock OFF: turn it ON, then re-sync in Guesty.
- Gateway not bound: confirm the lock is linked to the gateway and the gateway is online.
- Wrong account: ensure you’re connecting the same admin account that owns the locks.
- Timing issues: confirm lock timezone/time is correct.
Need help? Use our compatibility check and include: lock model + gateway model + Guesty account region + what you see in Locks Manager.