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AUSLOCK SUPPORT • PRE-CLAIM TICKET

Create a Support Ticket (Fast)

This system collects the details our technicians need to assess your issue quickly. At the end, you’ll get a pre-written email to send to our support team (with a checklist of required photos/videos).
Best results: Include photos + short video
Typical review: Within business days
Important: Proof of purchase for warranty

1) Your details

Use the address where the lock is installed (helps us understand environment and door type).

2) Purchase & warranty

Choose the closest match (no need to enter product codes).

3) Installation details

4) Power & connectivity

5) What’s the issue?

6) Troubleshooting attempted

Select everything you’ve already tried. This avoids back-and-forth and speeds up resolution.
Required: front panel, back panel, door edge/mortise, striker plate, plus a short video showing the issue.
If the issue is due to installation, environment, or user error, service fees may apply.

  • Visit our support center

    Expert help & advice

  • Check your order status

    Updates & tracking

  • Returns & exchanges

    All you need to know

  • Price-match guarantee

    Our promise to you
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