Cosmetic scratches are usually classed as wear-and-tear (not a manufacturing fault).
Normal use can cause minor marks over time. Warranty generally covers manufacturing defects and functional issues—not cosmetic surface scratches.
What you can do
- If the handle is only scratched but works normally, no repair is required.
- If you want it looking brand new, AUSLOCK can help with replacement parts (handle/trim, depending on model).
When it may be a warranty issue
- Peeling/finish failure that appears abnormal or very early.
- Handle failure affecting operation (loose, broken, not returning).
Next step: If you want a parts quote, note your model + finish and contact AUSLOCK Support with photos.