How to Lock & Unlock Your AUSLOCK Remotely (Wi-Fi Gateway Required)
Remote locking and unlocking lets you control your AUSLOCK from anywhere — ideal for guest access, staff access, and property management. To use remote control, your lock must be connected to an AUSLOCK Wi-Fi Gateway and Remote Unlock must be enabled in the AUSLOCK-supported app (TTLock ecosystem).
Prerequisites (do this first)
- Wi-Fi Gateway installed: Your AUSLOCK Wi-Fi Gateway must be paired in the app and connected to 2.4GHz Wi-Fi.
- Gateway linked to the lock: The gateway should show as connected/online for that lock.
- Remote Unlock enabled: In your lock settings, turn Remote Unlock ON.
Tip: If remote control isn’t working, 90% of the time it’s one of these: gateway offline, wrong Wi-Fi band (must be 2.4GHz), or Remote Unlock not enabled.
How to unlock remotely
- Open the app and go to your lock’s Dashboard screen.
- Tap the small Wi-Fi padlock icon.
- Select Remote Unlock.
- You should see the Wi-Fi padlock appear next to the main lock icon — confirm the door unlocks.
How to lock remotely
- Open the app and go to your lock’s Dashboard screen.
- Press and hold the main lock (padlock) icon until it triggers the lock action.
If the Wi-Fi padlock icon is missing (quick fixes)
- Check the gateway is online: In the app, confirm the gateway is connected and not offline.
- Enable Remote Unlock: Go to Lock Settings → Remote Unlock and switch it ON.
- Confirm 2.4GHz Wi-Fi: Gateways typically require 2.4GHz (5GHz often won’t work).
- Move the gateway closer: During testing, place the gateway closer to the lock (fewer walls/metal between them).
- Restart: Power-cycle the gateway and refresh the lock screen in the app.
Best practice checklist (for reliable remote access)
- Keep the gateway in a stable location with strong Wi-Fi signal.
- Use a dedicated 2.4GHz SSID if your router combines bands.
- Ensure the admin account owns the lock (permissions matter for integrations).
- Confirm the lock time/timezone is correct (helps scheduled access and automation).
Related guides
- AUSLOCK Wi-Fi Gateway Setup (2.4GHz pairing guide)
- Enable Remote Unlock (detailed steps)
- AUSLOCK Integrations Directory
- Contact Support
Need help fast? Send us your lock model, gateway model, and a screenshot of your lock dashboard screen.