If the lock says “Unlocked” but the door won’t open, it’s usually an installation/alignment issue.
The lock may be unlocking electronically, but the latch/deadbolt isn’t retracting cleanly, or the handle/clutch direction isn’t configured correctly.
Quick checks (most common fixes)
- Door alignment: Try lifting/pushing the door while opening.
- Latch binding: Check if the latch/deadbolt rubs on the strike plate.
- Handle direction/clutch: Confirm left/right handing is set correctly in the app (if your model supports it).
- Re-run calibration: Re-calibrate/re-teach locking direction if available.
Fast access tip
If you need immediate entry, use any supported backup method (mechanical key, internal thumbturn, or admin access methods) where available.
Next step: After entry, adjust strike plate alignment and re-test multiple times before closing the door fully.