Transfer an AUSLOCK Lock to Another Account (Change Ownership)

Transfer an AUSLOCK Lock to Another Account (Change Ownership)

If you’ve sold a property, handed over a rental, or need to move a lock to a new owner/manager, you can transfer lock ownership to another AUSLOCK App account (TTLock ecosystem). Once transferred, the new owner becomes the Admin for that lock.

Before you transfer (important)

• You must be logged in as the Admin/Owner of the lock you’re transferring.
• The recipient should already have the AUSLOCK App set up with their own account (email/phone login).
• Make sure you enter the recipient’s account details correctly (the lock transfers to that exact account).

How to transfer a lock (ownership transfer)

1. Open the AUSLOCK App.
2. Tap Settings (App Settings).
3. Select Transfer Lock (or Transfer Lock(s)).
4. Select the lock (or locks) you want to transfer.
5. Enter the recipient’s account details (their AUSLOCK App login).
6. Confirm the transfer.

Tip: If your app shows a “Transfer Lock(s)” menu, it can support transferring multiple locks in one action.

After transfer: what the new owner should do

1. Log into the AUSLOCK App on their phone.
2. Open the lock from their lock list (it may appear after a refresh).
3. Stand near the lock for the first sync (Bluetooth range is best for initial setup).
4. Confirm they can lock/unlock in the app, then set up their own users/codes.

If you’re deleting a faulty/damaged lock (different process)

If the lock is faulty/damaged and you want to remove it from your app, use: Settings → Transfer Lock(s) → select lock → Remove malfunctioning lock.

Troubleshooting

• Transfer option not visible: confirm you are the Admin/Owner account (not a shared/eKey user).
• Recipient can’t see the lock: they should log out/in, refresh lock list, and try near the lock for first sync.
• Wrong account entered: if transferred to the wrong recipient, contact support immediately with the lock details.

Related guides

• Add new users (PIN, fingerprint, cards, eKeys)
• Passcodes (PIN codes) explained
• Emergency mechanical key (all models)
• Contact Support

Need help transferring multiple locks or a portfolio? Message support with the number of locks and the recipient account email/phone.