Add New Users to AUSLOCK (PIN Codes, Fingerprints, Cards & eKeys)

Add New Users to AUSLOCK (PIN Codes, Fingerprints, Cards/Fobs & eKeys)

AUSLOCK lets you grant access in multiple ways: PIN codes, fingerprints, cards/fobs, and app access (eKeys). This guide shows the cleanest way to add users and manage access safely in the AUSLOCK-supported app (TTLock ecosystem).

Before you start (important)

• Use the Admin/Owner account (highest permissions).
• Stand close to the lock for enrolment steps (cards/fobs and fingerprints are often near-the-lock operations). :contentReference[oaicite:2]{index=2}
• For timed access (cleaners/trades/guests), confirm the lock time + timezone are correct.

Option 1 — Add a user with a Passcode (PIN)

Passcodes are the fastest access method for staff, cleaners, family and regular users. You can usually choose from permanent, timed, one-time, recurring, etc. :contentReference[oaicite:3]{index=3}

1. Open the app and select your lock.
2. Tap Passcodes (sometimes shown as Generate Passcode).
3. Choose the type (Permanent / Timed / One-time / Recurring — depending on your model/app).
4. Enter a name for the user and set the schedule if required.
5. Create the passcode (auto-generated or custom, depending on your lock/app).
6. Tap Set / Save to confirm.

Option 2 — Register a Card or Key Fob

Cards/fobs are great for staff or family who prefer tap access. This is commonly done near the lock. :contentReference[oaicite:4]{index=4}

1. Open the lock in the app and tap Cards.
2. Tap Add Card (often in the top-right menu).
3. Select the card type (Permanent or Timed) and add a name.
4. Tap OK, then tap the card/fob on the lock’s reader area to enrol it.

Tip: The same card/fob can often be enrolled across multiple locks by repeating the process on each lock.

Option 3 — Add a Fingerprint

Fingerprints are convenient for daily use and reduce shared-code risk. Fingerprint enrolment is typically done near the lock. :contentReference[oaicite:5]{index=5}

1. Open the lock in the app and tap Fingerprints.
2. Tap Add Fingerprint.
3. Name the fingerprint and set a schedule if required.
4. Follow prompts to enrol the fingerprint (usually multiple scans).
5. Save/confirm once complete.

Option 4 — Send an eKey (App Access)

If someone will use the app to unlock (instead of keypad/card/fingerprint), you can send them an eKey. This gives them app-based access while you keep ownership under your Admin account. :contentReference[oaicite:6]{index=6}

1. Open the lock in the app and go to eKeys / Send eKey.
2. Choose the access type (time-limited or permanent, depending on your needs).
3. Enter the recipient’s details and send.
4. The recipient accepts and uses their own app login to access the lock.

How to remove a user (revoke access)

• PIN: open Passcodes → select the code → Delete.
• Card/Fob: open Cards → select the card → Delete.
• Fingerprint: open Fingerprints → select → Delete.
• eKey: open eKeys → revoke or delete access.

Common problems (quick fixes)

• Can’t add users: confirm you’re on the Admin/Owner account.
• Timed access not working: check lock time/timezone and ensure the schedule is correct.
• Fingerprint inconsistent: clean the sensor and enrol the same finger twice for reliability.
• Card not registering: tap the card on the reader area longer and keep the phone close during enrolment.

Related guides

• Passcodes (PIN codes): create and manage
• Preset codes (permanent access for staff/family)
• Enable Remote Unlock
• Contact Support

Want the best setup for your property? Tell us how many users you need and whether you want PIN, fingerprint, card/fob, or app access.